I run programs where the stakes are people.

Selected highlights

• Certified

  Led Norton's ebook workflows from a 47% first-round score to Benetech's Global Certified Accessible designation.

  W.W. Norton

• 700+ ebooks

  and 27,000 PowerPoint files brought under one accessibility program, across teams in the US, Asia and Argentina.

  W.W. Norton

• 86%+

  of AI-drafted audio descriptions needed no revision in a 200-video pilot I reviewed.

  W.W. Norton

Selected work

• Maturing accessibility through the design system

  Moving Smartsheet's accessibility from post-release audits to an organised program, using the W3C maturity model and the design system.

  Senior UX Program Manager, Accessibility · Smartsheet

  Program & governance

• Bringing a long-established documentation site to WCAG 2.2 AA

  Remediating a health tech company's MadCap Flare documentation site to WCAG 2.2 AA, then adding automated checks in GitHub Actions so it stays there.

  Accessibility consultant (contract) · Confidential: health tech company

  Program delivery

• AI-drafted audio descriptions for a video backlist

  A prototype that drafts audio descriptions for hundreds of backlist videos with a local vision model, with 86%+ needing no revision in a 200-video pilot.

  Accessibility Program Manager · W.W. Norton & Company

  Process & tooling

All case studies →

Where I go deep

Each of these is a program where getting it wrong harms people. They need design, engineering, product and legal moving together, standards that hold up, and governance that outlasts any one project.

• Accessibility

  Making accessibility part of how products are designed, built and tested: governance, compliance, shift-left testing, and research with disabled people.

• Accessible data visualisation

  A growing focus: dashboards and charts that work with a keyboard and a screen reader, and don’t rely on colour alone.

• AI and responsible AI

  Bringing AI into content workflows with human review built in, so speed doesn’t come at the cost of accessibility or trust.

Everything I do →

Experience

Full experience →